I led the 18F team in partnership with the USCIS to apply user-centered design to improve citizenship services. I discovered anomalies in research that had been conducted before I joined the team, and subsequently introduced and led build-measure-learn iteration sprints that helped us make course corrections on the product roadmap.

USCIS

Product design lead + UX research

USCIS N400 screen USCIS N400 screen USCIS N400 screen
USCIS information architecture
USCIS wireframe
USCIS wireframe
USCIS wireframe