Professors and teachers sign up for
to manage their students’ coding assignments. I had just
joined the Classroom team as the first designer when, in the
process of conducting usability testing for a beta feature, I
uncovered a more serious issue: many new users were left stranded
during the signup authentication process or disoriented about what
to do next.
Through subsequent research sessions, we made improvements to the
onboarding experience by revising the IA and setup sequence to
align with teachers’ workflows and mental models. We shipped
in time to see a nearly 30% increase in student assignments
submitted in Q1.