I led the 18F team in partnership with the USCIS to apply user-centered design methods to improve citizenship services. I discovered anomalies in research that had been conducted before I joined the team, and subsequently introduced and led build-measure-learn iteration sprints that helped us make course corrections on the product roadmap.


Role: Engagement Lead / Product Manager

ISO dashboard
applicant status mid-application
applicant profile
applicant messages
USCIS N400 screen USCIS N400 screen USCIS N400 screen
USCIS information architecture
USCIS wireframe
USCIS wireframe
USCIS wireframe