I led the 18F team in partnership with the USCIS to apply user-centered design methods to improve citizenship services. I discovered anomalies in research that had been conducted before I joined the team, and subsequently introduced and led build-measure-learn iteration sprints that helped us make course corrections on the product roadmap.

USCIS

Role: Engagement lead (designer, researcher, PM)

applicant profile
applicant status mid-application applicant messages applicant documents
ISO dashboard
applicant status mid-application
USCIS N400 screen USCIS N400 screen USCIS N400 screen
USCIS information architecture
USCIS wireframe
USCIS wireframe
USCIS wireframe